Refund & cancellation policy.

Project fees, milestones, deliverables, and any cancellation terms should be confirmed in writing before work begins.

Before a project starts

Please review the written scope and payment schedule before approving a project. No work or payment terms are implied beyond what Carol and the client have agreed in writing.

Cancellation or changes

If you need to pause, change, or cancel a project, contact Carol as soon as possible. The parties should refer to their written agreement for work completed, committed expenses, and any refund due.

Refund requests

To discuss a refund, email Carol with your name, project details, and the reason for your request. Any refund will be considered in line with the applicable written agreement and consumer rights that cannot legally be excluded.

This page is general business information, not legal advice. Carol should tailor it to her actual contracts and applicable local law before accepting payments.